Tier 3 Support Engineer
Core
Investigate and resolve complex technical issues, backend services, and data workflows for internal teams.
Role type
Tier 3 Support Engineer (Backend & Data)
Builds
Internal support systems, backend service stability, data analysis outputs
Domain
Healthcare AI / Cardiac Prevention
Deliverable
production ML models | infrastructure | dashboards & analysis
Required skills
Python, SQL, MongoDB, AWS (S3, SQS, Athena), JSON/YAML configuration, Kubernetes fundamentals, AI tools/agents
Preferred skills
Experience in high-growth environments, scripting for bug fixes
Responsibilities
Triage and resolve production issues across backend services and data workflows; troubleshoot application logs (AWS/Kibana); configure JSON/YAML files; analyze and validate user data using SQL and MongoDB; partner with Engineering and Client Operations to reduce support friction
Seniority
Mid-level, hands-on IC
