Customer Support Supervisor l Onsite - Chesterfield
Core
Manage a team of Patient Support Specialists to ensure operational excellence, meet SLAs, and resolve complex escalations for patients accessing medications via BlinkRx and Quick Save.
Role type
Customer Support Supervisor (Team Lead)
Builds
Patient support operations and workflows for BlinkRx and Quick Save platforms
Domain
Healthcare / Pharmacy / Customer Support
Deliverable
dashboards & analysis
Required skills
Team management, performance data analysis, workflow optimization, complex escalation resolution, process improvement, data-driven decision making, problem solving
Preferred skills
Healthcare, Business Administration, Supply Chain background
Technologies
None stated
Responsibilities
Manage team performance and coaching, analyze performance data to meet targets, collaborate on operational initiatives, manage queue and backlogs, resolve complex escalations, identify process improvements
Seniority
Mid-level, hands-on IC
