Triage Specialist
Core
Manage patient calls, prioritize requests by severity, schedule appointments, process pharmacy requests, and coordinate lab work for an eye care network.
Role type
clinical triage specialist (ophthalmic/optometric)
Builds
patient appointment schedules, pharmacy dispensing records, lab result documentation
Domain
healthcare + ophthalmic/optometric
Deliverable
client delivery
Required skills
telephone triage, appointment scheduling, pharmacy request processing, lab work coordination, patient record documentation, e-Rx system usage, faxing, schedule monitoring
Preferred skills
extensive ophthalmic/optometric experience
Technologies
NextGen, e-Rx, Word, Excel, Access
Responsibilities
Receive and prioritize patient calls; execute plans for appointments, medication drops, and lab follow-ups; monitor task baskets and pharmacy requests; manage doctor-to-doctor and doctor-to-patient communications; update patient schedules and reschedule cancellations; maintain sample drug logs.
Seniority
entry-level IC