Technical Support Analyst

Cluj-Napoca, Romania💼 Full-time🗓 2026-09-07 → 2026-09-25

Core

L1 Technical Support Analyst handling inbound API integration issues and client troubleshooting for a fintech compliance platform.

Role type

L1 Technical Support Analyst

Builds

Customer trust and operational continuity for financial crime compliance teams

Domain

Fintech / Financial Crime Compliance / API Integration

Deliverable

client delivery

Required skills

API debugging, Python script diagnosis, data querying, incident response, ticket triage, knowledge base maintenance, data security compliance

Preferred skills

AI tool usage, workflow automation, proactive customer education

Technologies

Python, API, incident.io, ticketing platforms

Responsibilities

Investigate API-level issues and root causes, diagnose Python scripts, manage inbound support tickets, respond to urgent incidents, maintain knowledge base, handle sensitive customer data securely

Seniority

L1, hands-on IC

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About ComplyAdvantage

Software Development494London, England, GBFounded 2014

Our mission is to empower every business to eliminate financial crime. By harnessing AI, a unified platform, and an extensive partner ecosystem, we help customers turn compliance into a catalyst for growth, operational resilience, and enduring regulatory trust. More than 3,000 enterprises across 75 countries rely on our end-to-end platform and the world’s most comprehensive financial crime risk intelligence. With full-stack agentic automation, we help organizations automate up to 95% of KYC, AML, and sanctions reviews, cut onboarding times by 50%, reduce false positives by 70%, and handle 7x m