Client Services Supervisor - Arenas and Stadiums
Core
Front-line service and support for ticketing venue partners at box offices nationwide, acting as a relationship manager and tech support.
Role type
Client Services Supervisor (Stadiums and Arenas)
Builds
Ticketing products and services for live event venues
Domain
Live event ticketing and event programming
Deliverable
client delivery
Required skills
event and promotion configuration, technical troubleshooting, client relationship management, team mentorship, multitasking in high-pressure environments
Preferred skills
BA/BS degree, Microsoft Office proficiency
Technologies
Microsoft Office (Word, Excel, Outlook)
Responsibilities
Assist with event and promotion configuration; facilitate sharing of best practices; act as an expert on all products/services; respond to and troubleshoot support requests; track and report client interactions; monitor incoming requests and assign tasks to staff; assist and coach Junior Client Services staff
Seniority
Mid-level, hands-on IC with team leadership responsibilities