spécialiste des opérations
Core
Operations Specialist supporting strategic programs by managing service delivery, optimizing support processes, and analyzing operational data for SaaS providers.
Role type
Operations Specialist (Service Delivery & Process Optimization)
Builds
Support services and operational efficiency for SaaS providers (Microsoft, Google, etc.)
Domain
SaaS / Cloud Services / Customer Support Operations
Deliverable
dashboards & analysis | client delivery | infrastructure
Required skills
Data analysis, Process optimization, Cloud support expertise, KPI tracking, AI/LLM tool usage, Training creation
Preferred skills
Experience with call center software, CRM systems, Consolidation/migration initiatives
Technologies
Devs.ai, Microsoft Cloud, Google Cloud, Excel, AI/LLM platforms, CRM systems
Responsibilities
Collaborate with partners to ensure quality standards; Use Devs.ai to design efficiency tools; Monitor productivity via data analysis and reporting; Participate in program launches from concept to optimization; Contribute to strategic planning for revenue/cost improvement; Analyze operational metrics and test hypotheses; Support customer team with cloud application expertise; Implement procedures to reduce vendor escalations.
Seniority
Mid-level (3-5 years experience)