Senior ACE Engineer

## About the role Working together as a team to innovate on the customer experience is something that we are collectively passionate about. Be responsible for the customer's support experience with M365 working closely with engineering SupportM365 customers via a multiple of modalities in a 24x7x365 global support delivery team. Ability to go technically deep across M365 services and actively seek solutions to customer needs and communicate trends to leadership. Improve internal efficiency and customer happiness by finding opportunities to optimize existing processes and tools. Build a close working relationship with other engineering teams related to assigned service areas (ie, Messaging, Collaboration, Platform Admin), to leverage in case of escalations, as well as to drive product improvements. Lead and contribute your ideas and innovation to various M365 Service Improvement Programs and initiatives to advance our collective capabilities ## Requirements * Bachelor's Degree Engineering, Computer Science, Information Technology (IT), Data Analytics/Science, Artificial Intelligence (AI), or related field AND 4+ years experience in technology industry, cloud, technical support, and/or customer experience engineering OR equivalent experience. * These requirements include but are not limited to the following specialized security screenings: * Experience deploying M365 Services for large organizations. * 2+ years customer facing experience. * Proven history of customer-obsession, including blog posts, how-to videos, etc. * Experience analyzing, troubleshooting, and providing solutions for technical issues. * Can include MSCE in Cloud Platform and Infrastructure, Core Infrastructure, Mobility or Productivity. ## Nice to have * None specified in the original text. ## What we offer * None specified in the original text. ## About us * None specified in the original text.