Senior ACE Engineer
Core
Lead and contribute ideas to M365 Service Improvement Programs, optimizing processes and tools to enhance customer support experience for M365 users.
Role type
Senior Customer Experience Engineering (M365)
Builds
Optimized support processes and tools for M365 services
Domain
Cloud productivity and collaboration (M365)
Deliverable
client delivery
Required skills
M365 service deployment, technical troubleshooting, process optimization, customer-facing communication, cross-team collaboration
Preferred skills
Experience with Messaging, Collaboration, or Platform Admin service areas
Technologies
M365, Cloud Platform, Infrastructure, Mobility, Productivity
Responsibilities
Deploy M365 Services for large organizations, analyze and troubleshoot technical issues, communicate trends to leadership, build relationships with engineering teams for escalations
Seniority
Senior, hands-on IC
