Onboarding Consultant (Fluent in English)
Core
Guide new customers through the onboarding process for KnowBe4's security and AI platform, ensuring successful deployment and adoption.
Role type
Customer Onboarding Consultant
Builds
Customer onboarding plans, platform configurations, and initial high-value use cases
Domain
Cybersecurity / SaaS / AI
Deliverable
client delivery
Required skills
Customer onboarding, platform configuration, stakeholder collaboration, technical consulting, CRM management, documentation
Preferred skills
IT Security, AI/SaaS, Salesforce, PSA solutions, Microsoft Office, Google Workspace
Technologies
Salesforce, PSA solutions, Microsoft Excel, Microsoft Word, Gmail, Google Docs, Chrome
Responsibilities
Lead onboarding and implementation for new customers; Collaborate with Sales and CSMs to design onboarding plans; Provide hands-on support for platform setup and configuration; Act as primary point of contact for onboarding inquiries; Recommend product integration strategies; Coordinate with Product and Engineering teams; Document onboarding milestones and final solutions.
Seniority
Mid-level, hands-on IC