Software Engineer - Customer support
Core
Product expert who partners with customers to diagnose issues, set expectations, and ship application or platform changes to fix them.
Role type
Senior IC software engineer (customer support)
Builds
Application and platform changes to resolve customer issues
Domain
Enterprise AI / SaaS
Deliverable
product features
Required skills
JavaScript, Python, test automation, debugging, troubleshooting, unit testing, cross-organizational collaboration
Preferred skills
Enterprise-scale application support, customer-facing technical roles, issue-tracking tooling (Zendesk, Jira)
Responsibilities
Become an expert in the C3 AI platform and applications; Perform debugging, troubleshooting, modifications, and unit testing; Assess and prioritize customer product change requests; Research and characterize customer-reported issues; Contribute to support organization best practices; Work with Products, Engineering, and Customer Services teams to implement solutions
Seniority
Senior, hands-on IC
