Head of CS, DACH
Core
Lead and coach a team of Customer Success Managers for Enterprise customers in the DACH region to drive product adoption, retention, and expansion.
Role type
Senior management IC (Head of Customer Success)
Builds
Customer success processes, team capabilities, and executive relationships for DACH accounts
Domain
B2B SaaS, Enterprise collaboration software, Customer Success
Required skills
High Touch Customer Success management, Consulting experience, German fluency, Executive relationship building, Data-driven strategy, AI transformation understanding, Enterprise SaaS knowledge, Team coaching
Preferred skills
Hands-on contribution, Analytical approach, Cross-functional collaboration
Technologies
Miro platform, Enterprise SaaS applications
Responsibilities
Coach and lead the CSM team, Partner with sales to improve customer lifetime value, Manage account data hygiene and forecasting, Build executive relationships, Innovate via AI transformation, Analyze data to drive strategy
Seniority
Senior, hands-on IC
