IT Operations Support - Mexico
Core
First-line IT support specialist handling Level 1 tickets for hardware, software, networking, and account access issues while supporting onboarding/offboarding processes.
Role type
Entry-level IT Operations Support (Help Desk)
Builds
IT support services for employees and partners
Domain
IT Operations / Help Desk / Identity & Access Management
Deliverable
client delivery
Required skills
Level 1 troubleshooting, user account provisioning, password resets, basic network troubleshooting, hardware configuration, ticketing system management, knowledge base documentation
Preferred skills
IAM concepts, SaaS administration, networking concepts, SOC 2 compliance understanding, MDM solutions, Google Workspace/Entra administration
Technologies
Okta, Entra, Google Workspace, Cisco Meraki, FortiGate, Avigilon, Jira Service Management, ServiceNow, Zendesk, Amazon Web Services, Salesforce, Greenhouse, Zoom, Slack, Microsoft Teams, Iru MDM, Kandji, Jamf, SIEM
Responsibilities
Triage and resolve Level 1 support tickets, assist with user account provisioning and access management, support onboarding and offboarding processes, perform basic network troubleshooting, maintain hardware inventory, contribute to run-books and knowledge base, monitor SIEM dashboards, provide desktop hardware configuration and software installation support
Seniority
Entry-level, 2-5 years experience