Social Support Associate, Customer Care Operations
Hybrid
Core
Social media support representative resolving passenger and driver issues in real-time across digital channels.
Role type
Customer support associate (social media)
Builds
Trust and positive experiences for the Lyft community
Domain
Ride-sharing / Transportation
Deliverable
client delivery
Required skills
Real-time issue resolution, cross-functional collaboration, written communication, emotional intelligence, time management, independent work
Preferred skills
Social media experience, sales experience
Responsibilities
Triage community problems and own issue resolution, act as Lyft's support voice on social media, proactively solve issues to foster trust, create personalized customer experiences, work cross-functionally with Product and Marketing, advocate for the community
Seniority
Individual Contributor, entry to mid-level