Sr. Project Manager
Core
Lead end-to-end deployment of Dialpad's AI platform for Enterprise customers, managing complex implementations from kickoff to adoption.
Role type
Senior IC Project Manager (Enterprise SaaS)
Builds
Enterprise SaaS implementations, integrations, and AI-powered capabilities for customer environments
Domain
Enterprise SaaS, VoIP, UCaaS, CCaaS, Telecommunications
Deliverable
production ML models | product features
Required skills
End-to-end project management, SaaS implementation leadership, risk and change management, executive stakeholder communication, cross-functional collaboration, project governance, cloud-based project tracking
Preferred skills
PMP/PMI certification, experience with Fortune 1000 organizations
Technologies
Smartsheet, Microsoft 365, Google Workspace, Salesforce, Jira
Responsibilities
Develop and manage project plans, timelines, and milestones for multiple simultaneous Enterprise implementations; Lead customer project meetings and establish accountability; Partner with Solution Architects to deliver unified deployment teams; Coordinate integrations, device provisioning, and administrator training; Manage escalations and communicate risks/solutions to customer executives; Ensure successful transition from implementation to long-term adoption
Seniority
Senior, hands-on IC