Faith & Education Team Lead, Claims Operations
Core
Lead a team of claims professionals supporting faith-based, independent schools, childcare, and education sectors with technical oversight and stakeholder management.
Role type
Senior Team Lead, Claims Operations
Builds
Claims services for faith and education clients
Domain
Insurance / Claims / Education Sector
Deliverable
client delivery
Required skills
People leadership, technical claims oversight, stakeholder management, continuous improvement, complex claim triage, KPI monitoring, process improvement
Preferred skills
ANZIIF or equivalent qualification, experience with faith/education clients, process improvement in fast-paced environments
Technologies
Claims systems
Responsibilities
Lead, coach, and develop a team of claims advisers and specialists; Provide technical guidance on complex, sensitive, high-risk claims; Oversee claim intake, triage, and file management; Manage client and stakeholder relationships including insurer and broker communications; Monitor service performance and KPIs; Support process improvement and governance
Seniority
Senior, hands-on IC with team leadership