Senior Software Engineer, Enterprise Engineering
Core
Senior Enterprise Engineer serving as the primary technical point of contact for key customer accounts, owning the full lifecycle of technical issues from diagnosis to resolution.
Role type
Senior IC Software Engineer (Enterprise Support & Development)
Builds
Unthread (Slack aggregation and workflow layer) fixes, features, and operational improvements for enterprise customers
Domain
SaaS / Product Analytics / Customer Success Engineering
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
backend systems, distributed systems, infrastructure, debugging, production system analysis, API design, observability, cross-functional collaboration
Preferred skills
generalist mindset, rapid learning in unfamiliar codebases, building new teams, defining technical standards
Technologies
Slack, production logging/tracing/metrics systems, internal codebases
Responsibilities
Diagnose and fix bugs in production systems for key customers, design and implement platform features to resolve customer issues, act as engineering point of contact for urgent Slack channel issues, improve tooling and documentation to prevent recurring issues, help define the operating model and culture of a new Enterprise Engineering team
Seniority
Senior, hands-on IC with customer-facing ownership
