Customer Service Representative
Core
Support patients in a medical practice by managing relationships, coordinating care plans, and handling administrative tasks like insurance authorizations and medical records collection.
Role type
Customer Service Representative (Patient Support Associate)
Builds
Patient support and care coordination for a multi-specialty medical practice
Domain
Healthcare / Patient Support
Deliverable
client delivery
Required skills
problem solving, communication, relationship building, administrative precision, adaptability
Responsibilities
Engage with patients to understand their unique needs and circumstances; Facilitate interactions between patients and clinical/administrative teams; Process insurance authorizations and collect medical records; Identify areas for process improvement and implement changes to enhance patient experience
