Staff Professional Services Operations Manager
Core
Establish scalable operations for Professional Services, supporting planning, resource management, delivery operations, and financial performance to move the organization from manual processes to automated workflows.
Role type
Staff Professional Services Operations Lead (Strategic & Hands-on IC)
Builds
Scalable PS operating cadence, connected capacity/resource management practices, and automated reporting systems.
Domain
Technology / Professional Services Operations / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Professional Services Operations, forecasting & planning, resource management, PSA platforms, process improvement, revenue recognition, system partnerships
Preferred skills
Services organization integration, PS attach improvement, partner/channel delivery models, distributed team experience
Technologies
Kantata, PSA platforms, CRM, Analytics tools
Responsibilities
Mature PS operating cadence including forecasting and business reviews; Establish capacity and utilization practices; Improve visibility into project economics; Partner with Finance and Sales to improve tooling; Lead process improvements and automations; Improve go-to-market alignment; Document processes and build self-service reporting
Seniority
Staff, strategic partner & hands-on execution
