Customer Solutions Specialist (Technical Support)
Core
Provide enterprise-level product support via chat, ticketing, and Zoom calls to help clients troubleshoot contracting logic, web tracking, user journeys, data analysis, and integrations.
Role type
Senior IC Customer Solutions Specialist (Technical Support)
Builds
SaaS partnership management platform for global enterprise brands
Domain
SaaS / Digital Marketing / Affiliate Marketing
Deliverable
client delivery
Required skills
troubleshooting, diagnosing system issues, managing support cases, knowledge base documentation, cross-department collaboration, API concepts, HTML/CSS, affiliate marketing concepts
Preferred skills
SaaS business experience, digital marketing industry experience, service quality management experience
Technologies
tickets, live chat, Zoom, Word, Excel, PPT
Responsibilities
Provide enterprise-level Product Support covering chat and ticketing; Diagnose and resolve customer and system issues promptly; Contribute to internal and external knowledge base support documentation; Work with cross-department teams on customer needs and product suggestions
Seniority
Mid-Senior, hands-on IC
