Vice President Customer Success
Core
Strategic Global Customer Success Leader responsible for building, coaching, and leading Customer Success teams for Enterprise customers to drive retention, expansion, and executive relationships.
Role type
Senior IC VP of Customer Success
Builds
Customer Success teams and enterprise customer value
Domain
B2B SaaS / Collaboration Technology
Required skills
Strategic customer success leadership, team building and coaching, enterprise account management, revenue forecasting, executive relationship building, performance management, cross-functional partnership, process improvement, AI and SaaS domain knowledge
Preferred skills
Digital Customer Success experience, Marketing collaboration, Professional Services integration
Technologies
Miro, Enterprise SaaS applications, Collaboration tools
Responsibilities
Build and lead Americas and Japan/Apac Customer Success teams; Partner with sales and professional services to improve customer lifetime value; Mentor team on account hygiene and health indicators; Participate in revenue and health forecasting; Establish executive relationships with largest customers; Contribute to strategic CS decisions
Seniority
VP level, hands-on leadership