Support Engineer (AMER)
Core
Embedded support engineer resolving complex customer issues for GitLab's DevSecOps platform by troubleshooting, coding fixes, and improving support tools.
Role type
Senior IC support engineer (DevSecOps platform)
Builds
Support tools, bug fixes, and documentation for GitLab Self-managed and SaaS customers
Domain
DevSecOps, SaaS, Linux systems administration
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Linux systems administration, scripting (Ruby/Bash), MVC frameworks (Ruby on Rails), Git, CI/CD, DevOps methodologies, Kubernetes, technical writing
Preferred skills
Experience with Serverless, ChatOps, Zendesk, strace
Responsibilities
Resolve customer issues via tickets/merge requests, collaborate with Product/Engineering to fix bugs and shape roadmap, create/update documentation, provide on-call emergency support, review candidate applications
Seniority
Mid-to-Senior, hands-on IC