Customer Support & Operations Executive - Bangalore (Contractual)
Core
Oversee live bus operations, coordinate between drivers and hosts, and resolve real-time operational issues for Flix's intercity travel services.
Role type
Senior IC operations executive (bus traffic control)
Builds
Seamless real-time bus operations for Flix's intercity travel platform
Domain
Transportation / Intercity Bus Travel
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Real-time operations management, crisis handling, cross-team coordination, Salesforce ticket management, MS Teams collaboration, multitasking, problem-solving, Telugu fluency, English fluency
Preferred skills
Intercity travel operations experience, South Indian languages, Hindi, Excel proficiency
Responsibilities
Communicate with drivers and hosts to ensure on-time operations, track and resolve operational issues via Salesforce, handle crisis situations to minimize passenger disruption, coordinate with Operations and Global teams, monitor live operations and escalate incidents, manage multiple priorities in a fast-paced environment
Seniority
Mid-level, hands-on IC
