Customer Operations Executive - Bangalore (Contractual)
Core
Oversee live bus operations, coordinate between drivers and hosts, and resolve real-time operational issues to ensure seamless intercity travel services.
Role type
Traffic Control Executive (Operations)
Builds
Real-time bus service operations for Flix's intercity travel platform
Domain
Transportation / Intercity Bus Travel
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Real-time operations management, crisis management, cross-team coordination, issue tracking, live monitoring, multitasking, problem-solving
Preferred skills
Salesforce proficiency, Excel proficiency, Telugu fluency, Hindi knowledge, South Indian language knowledge
Technologies
Salesforce, MS Teams, Excel
Responsibilities
Communicate with drivers and hosts via calls and messages to ensure smooth, on-time operations; Track and manage operational issues through Salesforce tickets; Handle crisis situations swiftly to minimize disruption; Coordinate with Operations, Customer Support, and Global teams; Monitor live operations and escalate deviations; Maintain discipline and flexibility while managing multiple priorities
Seniority
Mid-level, hands-on IC
