IT Support Technician
Core
Deliver complete lifecycle IT services for SpaceX staff, including onboarding, hardware/software setup, troubleshooting, repair, and asset management for critical operations like launch and manufacturing.
Role type
Senior IC IT support technician
Builds
End-user computer infrastructure, printing solutions, conference room technologies, and network connectivity for mission-critical environments
Domain
Aerospace / Enterprise IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
1st/2nd/3rd tier support, hardware deployment, software troubleshooting, network configuration (VLANs), printer management, asset lifecycle management, technical documentation
Preferred skills
Mac/iOS/Linux support, A+/Network+/MCSE certifications, AV equipment knowledge, mission-critical system handling
Technologies
Microsoft technologies, mobile cellular devices, multifunction printers, VLANs, non-traditional network attached devices
Responsibilities
Provide 1st, 2nd, and 3rd tier support to employees; manage on-site inventory and IT asset lifecycle; procure, configure, and deploy hardware and mobile devices; troubleshoot software and hardware issues in-person and remotely; configure and troubleshoot desktops and large multifunction printers; provide network support from device connectivity to VLAN configuration; configure non-traditional network attached devices; develop new workflows and solutions; write instructional documentation for non-technical audiences
Seniority
Mid-level, hands-on IC