Senior Client Success Manager, Enterprise
Core
Strategic partner to enterprise financial institutions and fintechs, driving adoption, retention, and revenue expansion for an AI-powered identity and fraud prevention platform.
Role type
Senior Enterprise Client Success Manager (IC)
Builds
Client value realization, account growth, and product adoption for financial services clients
Domain
Fintech, Banking, API Infrastructure, Fraud Prevention, Identity Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise SaaS account management, executive stakeholder management, data-driven account health analysis, revenue expansion strategy, technical product guidance, fraud/risk domain knowledge
Preferred skills
KYC/CIP, AML, API-based product experience
Technologies
Alloy platform, APIs, fraud/risk capabilities
Responsibilities
Own and grow a portfolio of strategic accounts via client maturity plans; Serve as primary strategic advisor to client executives and risk leaders; Proactively manage account health through stakeholder mapping and data insights; Identify expansion opportunities and partner with Sales to close revenue; Lead executive-level QBRs to drive tangible outcomes; Drive retention (GDR, NDR) and measurable fraud/risk reduction; Surface usage gaps to Technical Success teams; Build in-person relationships at industry events and on-site visits; Partner with Product & Engineering to shape the roadmap
Seniority
Senior, hands-on IC