Technical Account Manager
Core
Senior Technical Account Manager driving adoption, retention, and revenue growth for strategic enterprise accounts using Vonage's cloud communications API suite.
Role type
Senior IC Technical Account Manager (CPaaS)
Builds
Custom omnichannel communications structures (voice, video, messaging) for global brands
Domain
Cloud Communications API (CPaaS) / Enterprise SaaS
Deliverable
client delivery
Required skills
Strategic account management, API technical proficiency (REST, webhooks, SDKs), multi-stakeholder navigation, data-driven analysis, CRM/CS platform expertise, enablement program design
Preferred skills
Conversational AI experience, VoIP/SIP/WebRTC protocols, global CPaaS provider background
Technologies
SMS, WhatsApp Business Platform, RCS, Voice/VoIP, Video, Verify, Salesforce, Gainsight
Responsibilities
Build multi-threaded relationships with technical teams and C-suite; lead outcome-driven success plans; drive API portfolio adoption and ROI; act as customer voice to resolve complex challenges; own renewal and expansion processes; design enablement programs; synthesize feedback for product roadmap
Seniority
Senior, hands-on IC