Customer Success Engineer, LATAM (Spanish, Portugese)
Core
Provide technical product expertise and best practice guidance to help customers derive measurable value from GitLab post-sales.
Role type
Customer Success Engineer (Technical Consultant)
Builds
On-Demand Success Tier engagements including webinars, hands-on labs, office hours, and reusable technical content
Domain
DevSecOps, CI/CD, Source Code Management, Agile Planning
Deliverable
product features
Required skills
Technical background in software development or systems engineering, proficiency with DevSecOps tools, ability to translate tool capabilities into customer outcomes, experience supporting GitLab use cases, ability to communicate complex technical topics clearly
Preferred skills
Trilingual fluency (English, Spanish, Brazilian Portuguese), experience in a pooled support model
Technologies
GitLab, DevSecOps tools, CI/CD tools, Source Code Management tools
Responsibilities
Engage with customers via Zoom and email to provide product and solution guidance, partner with Customer Success Managers on use case implementation, deliver enablement through webinars and labs, develop workshops and demos, build specialty competency through training and certification, contribute to customer-facing learning resources
Seniority
Individual Contributor, mid-level to senior