Agent Experience Designer, Agentic Voice
Core
Designing the voices, personalities, and interactions for AI voice agents to ensure they feel intuitive, empathetic, and human while resolving customer issues.
Role type
Senior IC Agent Experience Designer (Agentic Voice)
Builds
AI voice agents and conversational systems for business communications
Domain
AI / Agentic AI / Voice User Interfaces (VUI)
Deliverable
production ML models | product features
Required skills
Voice user interface (VUI) design, character writing, conversation design, complex conversational/agentic systems design, LLM-based agent behavior shaping, prompt engineering, prompt orchestration, Text-to-Speech (TTS) controls, SSML tuning, pacing, emphasis, behavioral and emotional design, regulated industry experience (healthcare, financial services, legal)
Preferred skills
Experience in regulated, high-stakes verticals
Technologies
LLMs, TTS, SSML
Responsibilities
Own the agent's global voice, character, and personality; define standard handoff patterns and design systems; establish universal platform quality bar (Consistency, Fluency, Latency); create voice palette and house standards for pacing, prosody, and emphasis; partner with AI engineers to orchestrate behavior and workflows using advanced prompting; research and design for distinct behavioral and emotional user states
Seniority
Senior, hands-on IC