Forward Deployment Engineer
Core
Design, build, and deploy AI-driven customer engagement solutions and intelligent virtual agents for enterprise clients across voice and digital channels.
Role type
Senior IC AI Forward Deployment Engineer (Full-Stack)
Builds
Scalable customer self-service experiences, AI agents, and enterprise integrations
Domain
Customer Experience (CX) / Conversational AI / Enterprise Software
Deliverable
production ML models | product features | client delivery
Required skills
Full-stack development, AI agent architecture, API integration, conversational AI design, system orchestration, prompt engineering, LLM application, knowledge retrieval systems, technical solution architecture
Preferred skills
Experience with omnichannel engagement platforms, presales/technical demonstration, product innovation feedback loops
Technologies
Large Language Models, Agent orchestration frameworks, Retrieval-augmented knowledge systems, Conversational AI platforms
Responsibilities
Design and build AI-driven virtual agents for customer service workflows; Architect agent behaviors including intent handling and workflow orchestration; Build integrations between AI agents and enterprise systems (CRM, commerce); Develop full-stack solutions and prototypes for AI automation scenarios; Partner with customers to translate business challenges into technical architectures; Design and build advanced technical demonstrations for sales enablement
Seniority
Senior, hands-on IC
