Forward Deployed Engineer
Core
Architect and deliver production-ready conversational AI agents that fuel company growth by handling nuanced customer interactions and outperforming human operators in retention and churn reduction.
Role type
Senior IC agentic AI engineer (customer experience)
Builds
Live, scalable agentic AI systems for financial services, healthcare, and commerce
Domain
Customer Experience (CX) + Agentic AI
Deliverable
production ML models
Required skills
End-to-end production system architecture, AI/LLM system development, agentic system design, RAG pipeline implementation, prompt engineering, orchestration tooling, evaluation frameworks, React, TypeScript, Go
Preferred skills
Startup founder or early engineer experience, voice model integration, customer-facing technical roles
Technologies
React, TypeScript, Go, RAG pipelines, orchestration tools, voice models
Responsibilities
Architect and deliver production-ready conversational AI agents, collaborate with enterprise decision-makers to solve high-priority challenges, design reusable agent frameworks for different industries, drive design partnerships for new product directions, pioneer integration of emerging voice models, set standards for AI agent construction and improvement in live settings
Seniority
Senior, hands-on IC