Senior Pre- & Post-Sales Customer Engineer, Enterprise
Core
Senior Customer Engineer owning strategic Enterprise accounts, leading technical strategy for complex deployments, and driving retention/expansion by connecting technical execution to business outcomes.
Role type
Senior IC Customer Engineer (Enterprise)
Builds
Customer-specific implementation playbooks, repeatable fixes, and workflow improvements for Pendo's Enterprise clients.
Domain
SaaS / Digital Adoption Platforms / Product Analytics
Deliverable
client delivery
Required skills
Strategic account management, complex technical troubleshooting, requirements gathering, demo delivery, implementation planning, integration guidance, executive stakeholder management, ambiguous problem solving, AI tool integration, team coaching
Preferred skills
Pendo or digital adoption platform experience, mobile app development (Swift, Android, React Native), data architecture, AI/ML concepts
Technologies
HTML, CSS, JavaScript, REST APIs, Swift, Android, React Native
Responsibilities
Partner with Account Directors on pre-sales motions and technical evaluations; lead onboarding for strategic customers including integrations and training; identify opportunities to expand adoption across underutilized features; serve as escalation point for complex technical challenges; build playbooks and document repeatable fixes; assess account health and risks; drive measurable improvement in customer health and retention.
Seniority
Senior, hands-on IC