Provider Success Manager - ISV & Distribution
Core
Oversee and optimize a portfolio of ~100 Independent Software Vendors (ISVs) to ensure catalog accuracy, drive joint growth, and manage the indirect technology channel ecosystem.
Role type
Provider Success Manager (ISV & Distribution)
Builds
AppDirect Marketplace subscription commerce platform
Domain
B2B SaaS / Technology Distribution
Deliverable
client delivery
Required skills
ISV portfolio management, indirect channel strategy, Quarterly Business Reviews (QBRs), Marketing Development Funds (MDF) management, vendor onboarding, distribution agreement negotiation, product launch coordination, escalation management
Preferred skills
AppDirect platform experience, subscription commerce platform familiarity, channel partner enablement, co-marketing program execution
Technologies
AppDirect platform
Responsibilities
Maintain administrative and operational health for a portfolio of ~100 ISV providers; Lead Quarterly Business Reviews (QBRs) with top 20 strategic ISV partners; Manage end-to-end rollout workflows for new ISV software listings and updates; Optimize and deploy Marketing Development Funds (MDF) with eligible ISVs; Serve as the ultimate internal point of escalation for complex cross-platform provisioning errors; Coordinate sales training and enablement materials for strategic ISVs
Seniority
Mid-level, hands-on IC