Customer Support Supervisor l Onsite - Pittsburgh
Core
Manage a growing team of Patient Support Specialists to ensure operational excellence, adherence to SLAs, and optimized customer experience for patients accessing medications via BlinkRx.
Role type
Senior IC Customer Support Supervisor
Builds
Patient support operations and workflows for the BlinkRx platform
Domain
Healthcare / Patient Support / Call Center
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, performance data analysis, workflow management, complex escalation resolution, process improvement, stakeholder collaboration
Preferred skills
Healthcare, Business Administration, or Supply Chain background
Technologies
None stated
Responsibilities
Manage team performance and coaching, analyze performance data to meet targets, manage queue and backlogs, resolve complex escalations, collaborate on operational initiatives
Seniority
Senior, hands-on IC
