Customer Service Supervisor
Core
Oversee workflow, staff performance, and quality assurance for a customer service department within a laboratory operations setting.
Role type
Customer Service Supervisor
Builds
Efficient service delivery and staff performance improvements
Domain
Healthcare / Laboratory Operations
Deliverable
client delivery
Required skills
Workflow management, staff coaching and motivation, problem investigation and resolution, data analysis for trending insights, HIPAA compliance, scheduling and shift management, performance evaluation, recruitment support, training delivery, cross-department communication
Preferred skills
Supervisory experience
Technologies
Computer systems, quality monitoring systems
Responsibilities
Oversee department workflow, investigate and resolve test/result problems, monitor interactions and analyze data for insights, evaluate staff effectiveness, provide coaching and feedback, schedule shifts and approve time off, document productivity and performance issues, participate in hiring, train new and existing employees, communicate with patients and internal departments
Seniority
Mid-level Supervisor
