Technical Support Representative
Core
Provide phone and email support for video security products including Digital Video Recorders, Security Cameras, Network Switches, and Routers.
Role type
Technical Support Representative
Builds
Video security solutions for schools, hospitals, banks, and retail stores
Domain
Video security and surveillance
Deliverable
client delivery
Required skills
Network troubleshooting, hardware troubleshooting, software troubleshooting, remote support
Responsibilities
Troubleshoot network communications including router issues, WAN link outage, and switch problems; Troubleshoot software/hardware, user processes and mechanical operation; Support customers over the phone, email, and/or remote automation interfaces
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