IT Operations Engineer
Core
Front-line IT Operations Engineer providing full employee technology lifecycle support, hardware diagnostics, and conference room technology maintenance at HQ.
Role type
Senior IC IT Operations Engineer
Builds
Employee technology lifecycle (onboarding/offboarding), hardware provisioning, and meeting space infrastructure
Domain
Enterprise IT Operations / Hardware Support
Deliverable
product features
Required skills
Linux/Windows/Mac troubleshooting, Okta administration, JumpCloud MDM, hardware diagnostics, TCP/IP/DNS/DHCP/VLANs, asset inventory management
Preferred skills
Process automation, scripting, FAA Part 107 certification
Technologies
Okta, JumpCloud, Linux, Windows, Mac
Responsibilities
Serve as primary point of contact for walk-up and ticketed IT support; administer Okta for identity and access management; manage device lifecycle including enrollment, updates, and offboarding in JumpCloud; maintain IT asset inventory and coordinate hardware refreshes; troubleshoot conference room AV and video conferencing systems; document processes and configurations.
Seniority
Mid-level, hands-on IC