Senior ServiceNow Developer
Core
Design, develop, configure, and support scalable ServiceNow solutions for Customer Service Management (CSM) and case management, transitioning the platform from external support to internal ownership.
Role type
Senior ServiceNow Developer (Platform Stewardship & Development)
Builds
ServiceNow CSM/TPSM modules, workflows, portals, and enterprise integrations
Domain
IT Service Management / Customer Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow development, CSM module configuration, workflow automation, platform stewardship, release management, troubleshooting, enterprise integrations, SDLC practices
Preferred skills
ServiceNow AI capabilities (Now Assist, Predictive Intelligence), inheriting third-party implementations, peer review of configurations
Technologies
ServiceNow, CSM, TPSM, Now Assist, Predictive Intelligence
Responsibilities
Design and deploy ServiceNow solutions; configure CSM/TPSM modules, workflows, and portals; transition platform from third-party support to internal stewardship; review and improve partner-delivered configurations; troubleshoot platform defects and performance issues; manage release activities and UAT; establish platform governance and technical standards.
Seniority
Senior, hands-on IC
