Desktop Support Engineer
Core
Provide 1st and 2nd line IT support, manage incidents, and handle hardware/endpoint lifecycle for 500+ global users while improving internal tools.
Role type
IT Support Engineer
Builds
Internal IT tool stack (Google Workspace, Atlassian, Slack, JAMF/Mosyle, Okta) and secure service delivery
Domain
IT Operations / Endpoint Management
Deliverable
client delivery
Required skills
troubleshooting, ITSM tool usage, OS management (Mac/Windows/Linux), process documentation, security posture awareness
Preferred skills
remote/hybrid environment support, familiarity with HR platforms (HiBob), knowledge of information security principles
Technologies
Google Workspace, Atlassian (Jira & Confluence), Slack, JAMF, Mosyle, Okta, ITSM tools
Responsibilities
Manage incidents and service requests within SLAs; Support IT hardware and endpoint lifecycle management; Deliver seamless IT onboarding/offboarding experiences; Document support processes and contribute to internal knowledge base; Act as local subject matter expert for software engineering teams; Champion IT best practices and support security posture improvements
Seniority
Mid-level, hands-on IC
