Application & Front Office Supporter 100% (f/m/d)
Core
Provides expert-level business application support to front-office teams in a private banking environment, ensuring smooth advisory and discretionary processes through issue resolution, change management, and user adoption.
Role type
Senior IC business application support specialist (front office)
Builds
Advisory and discretionary processes/tools for front-office users
Domain
Private banking / Wealth management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Issue resolution, change management, user training, cross-functional collaboration, analytical investigation, project support, stakeholder communication, time management, cultural adaptability
Preferred skills
Familiarity with advisory & discretionary tools, familiarity with agile development processes
Technologies
Windows, support tools
Responsibilities
Lead complex front office requests overlapping different solution units, provide 2nd level business support for operational/transactional issues, analyze recurrent problems and identify solutions, manage service incidents and problems, coordinate change management and communication activities during roll-outs, train new joiners and provide post-implementation support, support testing activities for global releases, foster collaboration across geographies
