Solution Specialist, NAM Application Management
Core
Deliver end-user support and ensure efficient use of business/operational software programs to fulfill business objectives.
Role type
Solution Specialist (Application Management)
Builds
Internal business applications and operational workflows
Domain
Business operations, financial processing, trading operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Troubleshooting applications and integrations, functional impact assessment, process flow documentation, test case and script development, training program design, knowledge base management, MS Windows and Office Suite proficiency, financial/accounting/trading operations knowledge
Preferred skills
Experience with major enterprise business systems, financial/business operations/trading systems expertise
Technologies
MS Windows, Office Suite (Word, Excel)
Responsibilities
Provide end-user support and resolve issues for various applications, collaborate with Project Managers and Technical Architects, document user issues and best practices, assist with software maintenance and system testing, create current-state process flows, recommend process changes and training updates
Seniority
Mid-level, hands-on IC