Customer Success Executive
Core
B2B Customer Success Executive ensuring corporate clients derive maximum value from Cabify's mobility solutions through adoption support and relationship management.
Role type
Customer Success Executive (B2B)
Builds
Corporate mobility solutions and SaaS platforms
Domain
Urban mobility / Transportation / B2B SaaS
Deliverable
client delivery
Required skills
Customer success, account management, client relationship management, data analysis, problem-solving, Microsoft Excel, operational process management
Responsibilities
Lead handover of new accounts, train administrators and users on platform tools, monitor account performance metrics, present periodic reports, conduct follow-up meetings to review metrics and resolve issues, proactively identify friction points to drive adoption and retention
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