Genesys Platform Program Lead
Core
Internal authority for Genesys Cloud CX platform, ensuring correct configuration, governance, and continuous improvement during migration and long-term operations.
Role type
Senior IC platform program lead (contact center)
Builds
Genesys Cloud CX platform configuration, integrations with CRM/WFM/bots, and operational resilience
Domain
Financial technology / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Genesys Cloud CX architecture, solution architecture, vendor relationship management, complex program leadership, integration pattern design, change advisory board governance
Preferred skills
Genesys Cloud CX Architect Certification, CCaaS migration experience, Zendesk/NICE IEX/Okta familiarity, Terraform-based configuration, financial services background
Technologies
Genesys Cloud CX, CRM, WFM, bots, identity systems, Terraform
Responsibilities
Own solution architecture for Genesys Cloud CX, review architectural decisions by SI/MSP, lead complex Genesys initiatives, manage Genesys vendor relationship, drive platform effectiveness through data, participate in CAB governance, build institutional knowledge
Seniority
Senior, hands-on IC
