Principal Genesys Cloud PS Consultant (No Visa Sponsorship)
Core
Lead the design and implementation of advanced multi-channel customer experience platforms and enterprise-grade contact center solutions using Genesys Cloud.
Role type
Principal Genesys Cloud Professional Services Consultant
Builds
End-to-end technical solutions for contact center deployments, migrations, and system upgrades
Domain
Contact Center Technology / Customer Experience (CX)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Genesys Cloud architecture, routing strategies, IVR workflows, CRM integration (Salesforce, MS Dynamics), SIP infrastructure, Session Border Controllers (SBC), load balancing, infrastructure planning, solution design, deployment, lifecycle management
Preferred skills
Genesys Cloud Workforce Management (WFM), Genesys Cloud Training, CX Cloud, Salesforce
Technologies
Genesys Cloud, Genesys Architect, Salesforce, MS Dynamics, SIP, SBC
Responsibilities
Serve as primary technical point of contact for customers and stakeholders; Lead design and delivery of technical solutions including workshops and documentation; Analyze business/technical challenges to define scalable architectures; Configure and optimize Genesys Cloud environments; Lead planning and execution of deployments and upgrades; Act as escalation point for Genesys matters; Support production readiness activities
Seniority
Principal, hands-on IC with strategic leadership
