Principal Customer Success Manager
Core
Principal Customer Success Manager responsible for the health, retention, and growth of strategic accounts, acting as a key commercial lead.
Role type
Principal Customer Success Manager (Strategic Account Lead)
Builds
Strategic account relationships, renewal processes, and net revenue growth opportunities.
Domain
SaaS / Fintech / Payments / Fraud Prevention
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Renewal lifecycle management, executive relationship building, strategic planning, commercial acumen, data hygiene, problem-solving, stakeholder management
Preferred skills
SaaS startup experience, payments/fraud/fintech background
Technologies
Internal CRM systems, business review platforms
Responsibilities
Own the end-to-end renewal process and hit retention targets; Identify and qualify upsell opportunities; Lead Monthly and Quarterly Business Reviews (MBRs/QBRs); Secure references and case studies; Translate client needs into product roadmap insights; Maintain accurate data in internal systems.
Seniority
Principal, hands-on IC with strategic influence