Director, Customer Growth & Lifecycle
Core
Own the customer lifecycle from first login to power user, designing data-driven interventions to drive adoption, retention, and expansion for Pendo's SaaS platform.
Role type
Director, Customer Growth & Lifecycle
Builds
Digital customer journey infrastructure, cross-channel experiments (in-app guides, email, NPS), and lifecycle programs.
Domain
SaaS / Product Growth / Customer Lifecycle
Deliverable
product features
Required skills
Product growth strategy, lifecycle program design, data fluency (scoping/querying/analyzing), experimentation design, team leadership, AI tool integration, Pendo platform expertise
Preferred skills
Connecting onboarding to expansion, blending behavioral data with customer conversations, influencing product roadmap, leading Centers of Excellence
Technologies
Pendo platform, in-app guides, email, NPS, segmentation tools
Responsibilities
Build and optimize the full digital customer journey; design and ship cross-channel experiments; lead a team of Adoption Managers and Product Operations; influence product roadmap based on customer behavior insights.
Seniority
Director, hands-on IC with team leadership