Professional Services Engagement Manager
Core
Shape and scope outcome-oriented professional services engagements for GitLab's DevSecOps platform to drive customer adoption and business outcomes.
Role type
Professional Services Engagement Manager
Builds
Tailored service proposals, statements of work, and implementation strategies for DevSecOps and software delivery initiatives.
Domain
DevSecOps, Software Delivery, Cloud Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Professional services selling, discovery, commercial scoping, proposal development, Salesforce opportunity management, pre-sales experience, software development lifecycle knowledge, cloud transformation understanding, negotiation, facilitation, problem-solving, cross-functional collaboration, remote asynchronous work management.
Preferred skills
None stated.
Technologies
Salesforce, Clari
Responsibilities
Conduct discovery with account teams and customers to understand capabilities and business outcomes; Design standard and custom services proposals aligned to customer goals; Build and present scoped services engagements to gain alignment; Guide customers through commercial terms, agreements, and the quote/order process; Coordinate with operations on staffing, skillsets, language, and time zone coverage; Address pricing objections and identify delivery risks; Meet financial targets and maintain accurate services forecasts.
Seniority
Individual Contributor, mid-level
