IT Solutions Technician
Core
Provide first-level IT support and hands-on troubleshooting for end-users, managing hardware/software issues and access controls.
Role type
Senior IC IT Solutions Technician (End User Support)
Builds
Stable IT infrastructure and user access for Nextiva's Bengaluru office
Domain
IT Operations / Desktop Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and Mac OS troubleshooting, Active Directory and Okta account management, Intune and Azure device administration, PowerShell scripting, IT service management (ITSM) principles, hardware and software inventory management
Preferred skills
Python scripting, JAMF Pro familiarity, Jira usage, AI tool integration for troubleshooting
Technologies
Windows, Mac OS, Active Directory, Okta, Intune, Azure, PowerShell, Python, Jira, JAMF Pro, Office 365
Responsibilities
Troubleshoot and resolve hardware and software issues for end-users, manage user and computer accounts in Active Directory and Okta, administer Intune and Azure environments, create and maintain PowerShell scripts for automation, maintain hardware and software inventory, provide user training and documentation
Seniority
Mid-level, hands-on IC