Customer Relations Consultant
Hybrid
Core
Handle customer enquiries, complaints, and requests across phone, email, social media, and written correspondence to protect and enhance the customer experience for a car rental company.
Role type
Customer Relations Consultant
Builds
Customer satisfaction and service quality for SIXT car rental operations
Domain
Automotive / Car Rental
Deliverable
client delivery
Required skills
Communication, Conflict Resolution, Problem Solving, Time Management, Computer-based systems proficiency
Responsibilities
Respond to customer enquiries and complaints; Maintain accurate records of interactions; Collaborate with internal teams and franchise partners to resolve issues; Identify recurring issues and trends to improve processes; Support achievement of customer satisfaction KPIs; Promote SIXT standards and safety practices.
