IT Operations Engineer, End User Computing
Core
Lead delivery of best-in-class end-user technology services, building and operating hands-on support for PCs, laptops, video conferencing, mobile devices, and collaboration tools to enable high-performance teams.
Role type
Senior IT Operations Engineer (End User Computing)
Builds
End-user computing infrastructure and support services for investment professionals
Domain
Financial Services / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop support, hardware troubleshooting, software troubleshooting, connectivity issue resolution, scripting automation (PowerShell), incident lifecycle management, root cause analysis, project coordination, vendor management, system health checks, workstation lifecycle management
Preferred skills
Knowledge of market data platforms (Bloomberg, Neovest), investment industry experience
Technologies
PowerShell, Splunk, incident tracking systems
Responsibilities
Lead delivery of end-user technology services, troubleshoot complex hardware/software/connectivity issues, develop training and documentation, automate operational tasks, manage technology projects, partner with vendors, own incident lifecycle, provide 24x7 on-call support, perform routine system health checks and hardware lifecycle activities
Seniority
Mid-Senior, hands-on IC
