Associate Support Analyst - Level 3 Support
Core
Resolve complex technical issues for enterprise customers using Anaplan's AI-infused scenario planning platform.
Role type
Level 3 Technical Support Analyst
Builds
Customer trust and platform stability for Fortune 50 clients
Domain
SaaS / Business Planning / Data Analysis
Deliverable
client delivery
Required skills
Data analysis, troubleshooting, system investigation, bug tracking, technical documentation, cross-functional collaboration, on-call management, global coverage scheduling
Preferred skills
SaaS support experience, Grafana familiarity, adaptability, cross-functional teamwork
Technologies
Anaplan platform, Grafana, Excel
Responsibilities
Investigate and diagnose complex technical issues raised through support tickets, Build deep product knowledge across Anaplan's platform and tools, Collaborate with other teams to guide customers through complex technical solutions, Raise and track product bugs when identified, Document detailed investigations and share technical knowledge, Provide 24/7 emergency support for critical customer issues
Seniority
Early-career / Graduate level
