Cloud Support Engineer
Core
Second-line technical support engineer for SaaS and private cloud environments, diagnosing and resolving customer issues to ensure optimal platform utilization.
Role type
Cloud Support Engineer (L2)
Builds
Customer trust and platform stability for enterprise clients
Domain
SaaS / Cloud Infrastructure / Market Intelligence
Deliverable
client delivery
Required skills
CLI tools (kubectl, awscli), scripting (Python, JavaScript), GraphQL, REST APIs, LLM integration, alerting/logging systems, customer case lifecycle management
Preferred skills
Networking troubleshooting, Kubernetes/Docker, Infrastructure as Code (Crossplane), Search technologies (Vespa, ElasticSearch), Java, software release lifecycles
Technologies
kubectl, awscli, Python, JavaScript, GraphQL, REST, Prometheus, Grafana, FireHydrant, Kubernetes, Docker, Crossplane, Vespa, ElasticSearch, MongoDB, MySQL
Responsibilities
Diagnose and resolve technical issues using logs and traces; collaborate with L1 support and R&D; document solutions in runbooks and knowledge bases; advocate for customers in internal discussions; utilize AI tools for investigations and workflows.
Seniority
Mid-level (2-4 years experience)